Frequently Asked Questions
Everything you need to know about your next Sterling by Music Man instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man offers official versions of iconic Ernie Ball Music Man designs at a more accessible price point, featuring high-quality components and rigorous inspections for budget-conscious players.
Do all instruments come with a warranty?
Yes, all new Sterling by Music Man instruments include a limited one-year warranty against manufacturer defects to ensure your peace of mind.
How long does shipping take for a new guitar or bass?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected shipping method.
What is your return policy?
We offer a 30-day return window for instruments in their original condition. Please note that return shipping costs and a potential restocking fee may apply.
Are instruments set up before they are shipped?
Every instrument undergoes a final inspection and basic setup at our California headquarters to ensure it meets our playability standards right out of the box.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various financing options like Affirm to help you get your gear now and pay over time.